The HCWA Customer Service office, located at 1695 Hwy. 20 West, is open from 8:00 a.m. until 4:30 p.m. each business day. HCWA offers several options for payment of bills. Click here for payment methods.
The HCWA drive-thru window will be closing temporarily beginning on March 11, 2016 for approximately four to six months. This is due to the reconstruction being made in Customer Service. Our night drop box located by the drive-thru will remain available during this process
During the construction activity, all business operations located at 1695 Highway 20 West, McDonough, Georgia 30253 will remain open and accessible. Customers may continue to mail in payments, pay online, pay by phone or come in to our Customer Service office to make payments.
Before the reconstruction is complete, we will be implementing a permanent outdoor payment Kiosk. The Kiosk will be placed in lane 2 of our drive-thru and customers will have the availability to pay with cash, check or credit card 24 hours a day, seven days a week.
We apologize for any inconvenience this may cause. Your patience is appreciated in this process for us to make Customer Service a better and efficient experience for all of our customers.
If you need to turn your water off at the meter, click here for a "How to" video.
HCWA is pleased to announce The Charitable Assistance Program. Click here for more information and a contribution form.
2016 Fishing Schedule:
The fishing season for 2016 is March 2, 2016 through November 30, 2016 at Upper Towaliga and Tussahaw, on Wednesdays, Fridays, Saturdays and Sundays. However, we will be closed for fishing on Sunday, March 27, 2016 (Easter) and on Sunday, May 8, 2016 (Mother's Day). We will also be open for fishing on the following holidays: Memorial Day, Fourth of July, and Labor Day.
HCWA offers fix a leak tips and toilet rebate program
While hosting in-store demonstrations at The Home Depot in McDonough during national Fix-A-Leak Week, water professionals from the Henry County Water Authority (HCWA) also reminded customers of another water saving tip – the use of EPA WaterSense labeled toilets. To provide an incentive for customers to convert their old toilets to mo...