HCWA customers are billed monthly.
HCWA reads and bills all water meters monthly.
There are significant costs in producing clean water and delivering it on a continuous basis to your home or business, therefore, any water that passes through your meter must be paid for.
Sometimes water use change depending on the season. For instance, in summer families start watering the yard, fill pools, pressure wash homes and driveways, have children return home from college, etc. During the winter months, out-of-town guests visit which may cause more water consumption than normal. If you cannot determine unusual water usage in your household, you may have a leak. Click here for more information on detecting a leak.
Click here for information on detecting a leak.
Click here for information on reading your meter.
Click here for information on establishing new service.
HCWA will be using a third party to process our payments. The company chosen to process payments adheres to the highest standards in security today, assuring your information is kept confidential and 100% secure. The convenience fee of $2.50 goes directly to the payment processing company; no part of the fee is retained by HCWA.
All HCWA customers are required to pay a deposit to set up service. Security deposits will be applied to your account after two years of perfect payment history, or returned when the account is closed with no balance owed. A good payment history is defined as no NSFs and no more than one penalty and no disconnects.
You may acess your account information and pay your bill by clicking the red “Pay Your Water Bill” button at the top of this page. If you need further assistance you may call the HCWA Customer Service department at (770) 957-6659 between the hours of 8:00 a.m. to 4:30 p. m., Monday through Friday.
Every bill with a past due balance has a warning that states “NO OTHER NOTICE WILL BE SENT. CURRENT CHARGES ARE DUE BY DUE DATE. PAST DUE AMOUNT IS SUBJECT TO IMMEDIATE DISCONNECTION OF SERVICE.”
No. Our policy is to charge for the amount of water used, however, if you have sewer, please call our Customer Service department at (770) 957-6659 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday.