Customer Service - Questions & Answers

Q&A

Customer Service

How often will I be billed?

HCWSA customers are billed monthly.

Do you estimate water usage?

HCWSA reads and bills all water meters monthly.

I had a water leak. Why do I have to pay for this water?

There are significant costs in producing clean water and delivering it on a continuous basis to your home or business, therefore, any water that passes through your meter must be paid for.

My bill seems really high. What should I do?

Sometimes water use change depending on the season.  For instance, in summer families start watering the yard, fill pools, pressure wash homes and driveways, have children return home from college, etc.  During the winter months, out-of-town guests visit which may cause more water consumption than normal.  If you cannot determine unusual water usage in your household, you may have a leak.  Click here for more information on detecting a leak.

How do I check for leaks?

Click here for information on detecting a leak.

How do I read my meter?

Click here for information on reading your meter.

How do I establish new service?

Click here for information on establishing new service.

Is there a fee to use a credit/debit card?

HCWSA does not charge a fee for use of a credit/debit card at this time.

Do I have to pay a deposit?

All HCWSA customers are required to pay a deposit to set up service.  Security deposits will be applied to your account after two years of perfect payment history, or returned when the account is closed with no balance owed.  A good payment history is defined as no NSFs and no more than one penalty and no disconnects.

I have lost my water bill. What should I do?

You may acess your account information and pay your bill by clicking the red “Pay Your Water Bill”  button at the top of this page.  If you need further assistance you may call the HCWSA Customer Service department at (770) 957-6659 between the hours of 8:00 a.m. to 4:30 p. m., Monday through Friday.

Why didn't you warn me before turning off my water?

Every bill with a past due balance has a warning that states “NO OTHER NOTICE WILL BE SENTCURRENT CHARGES ARE DUE BY DUE DATEPAST DUE AMOUNT IS SUBJECT TO IMMEDIATE DISCONNECTION OF SERVICE.”

I filled my pool. Can I get a water discount?

No.  Our policy is to charge for the amount of water used, however, if you have sewer, please call our Customer Service department at (770) 957-6659 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday.



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Henry County Water Authority | 1695 Highway 20 West | McDonough, GA 30253 | Phone (770) 957-6659 | Fax (678) 583-2466