Customer Service

Your Bill

Payment Methods

HCWA offers its customers several methods for making payments for water and/or sewer services, so paying your water/sewer bill can be as convenient and efficient as possible.

Payments made by Visa or MasterCard will incur a $2.50 convenience fee, up to a $300.00 maximum per transaction.

Our various payment methods allow you to:

Pay by using your Financial Institution
You may be eligible to pay your bill online with your financial institution's online bill pay service.  Please contact your financial institution for more information on how to enroll.

Pay by Automated Draft
Click here to access your account and have your payment automatically debited from your checking or savings account each month, or call our Customer Service Department at 770-957-6659.

Pay Online
Click here to access your account or make a one-time payment by credit/debit card (MasterCard/Visa) or e-check. You must provide the account number found on the front of your bill to ensure accurate posting of your payment.

Payments on Past Due Balances scheduled after the due date will NOT prevent disconnection of service.

Pay by Phone
Call 404-341-9689 (or toll-free at 1-855-985-1136) to pay by credit/debit card (MasterCard/Visa) over the phone. You must provide the account number found on the front of your bill to ensure accurate posting of your payment.

Pay by Mail (Check or Money Order)
Be sure to include the payment portion of your bill, which is the bottom part of the bill, and include your telephone number, with area code, on your check to ensure prompt and accurate posting of your payment. Place your check or money order and the payment portion of the bill in the return envelope provided.

Pay in Person
Be sure to bring your bill for prompt and accurate posting of your payment. Payments are accepted at the Main Office Customer Service counter, the Drive-thru Window, or the Night Depository. Please DO NOT leave cash payments in the Night Depository.

Understanding Your Bill

Click here for help understanding your bill.

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Wise Water Use

There are simple ways you and your family can make a big difference.

Learn More

Henry County Water Authority | 1695 Highway 20 West | McDonough, GA 30253 | Phone (770) 957-6659 | Fax (678) 583-2466